Terms& Policy

Effective Date: December 2023
Last Updated: October 2025

Thank you for choosing RIPPLEON Energy.

This Shipping Policy explains how we process and deliver your order placed on https://rippleonenergy.com (“Site”).

1. Shipping Coverage

We currently ship within the United States.

At this time, we do not offer international shipping, including U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands.

2. Order Processing

All orders are typically processed within 1 business day after payment confirmation.

During peak periods (such as promotions, holidays, or high demand), processing may take slightly longer, but we always work to ship orders as quickly as possible.

3. Shipping Time

We aim to deliver your order as quickly and reliably as possible.

Once shipped, estimated delivery time is:

1–3 business days (average delivery window)

We work with trusted carriers such as UPS, USPS, FedEx, and other regional logistics partners to ensure fast and secure delivery.

Delivery times may vary slightly depending on location, carrier routes, or unforeseen delays.

4. Shipping Fees

Shipping fees (if applicable) will be clearly displayed at checkout before payment.

We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email including:

• Tracking number
  
• Carrier details
  
• Delivery tracking link
  

You can monitor your shipment status at any time.

6. Delivery Issues & Address Accuracy

Please ensure your shipping information is complete and accurate at checkout.

We are not responsible for delays or delivery issues caused by:

• Incorrect or incomplete addresses
  
• Delivery refusal
  
• Unclaimed packages after delivery attempt
  

If a package is returned due to address issues, re-shipping fees may apply.

7. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Order number
  
• Photos of the product and packaging (if damaged)
  
• Tracking information
  

We will assist you in coordinating with the carrier to resolve the issue as quickly as possible.

8. Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on inventory availability.

Each shipment will include its own tracking information.

9. Contact Us

If you have any questions about your shipment, feel free to reach out:

📧 support@rippleonenergy.com

We’re happy to help.

We are committed to providing transparent and accessible contact details so that customers can reach us for questions regarding orders, support, privacy requests, or general inquiries. This Contact Information Policy outlines how our contact details are used within our Shopify store and how you may communicate with us.

Merchant Contact Details

For all inquiries related to orders, customer service, warranty, returns, or product support, you may contact us at:

RIPPLEON Energy Support Team Email: support@rippleonenergy.com

Website: https://rippleonenergy.com/pages/contact

If you reach out regarding an existing order, please include your order number so we can assist you promptly.

Use of Contact Information

The contact information you provide during checkout (such as your name, email address, phone number, and shipping/billing address) is used solely for purposes including:

• Processing and fulfilling your order
• Providing order confirmation and shipping updates
• Contacting you about product or delivery issues
• Responding to customer service inquiries
• Managing returns, warranty claims, and refunds
• Sending service-related notifications (e.g., policy updates)

We do not use your contact information for marketing without your explicit consent. You may unsubscribe from marketing communications at any time.

GDPR & EU Transparency Requirements

For customers located in the European Union or the United Kingdom, we comply with GDPR transparency requirements, which include:

• Providing clear access to our contact details
• Responding to privacy-related requests (access, correction, deletion)
• Informing you how your personal data is collected, stored, and used
• Identifying our lawful basis for processing your information (contractual necessity, consent, or legitimate interest)

Privacy requests may be submitted via: support@rippleonenergy.com

We will respond within the timeframes required by applicable data-protection laws.

Data Protection & Security

We take reasonable administrative, technical, and physical measures to protect the contact information you provide. For full details on how we collect, use, and safeguard your personal data, please refer to our Privacy Policy:

https://rippleonenergy.com/pages/terms-policy

Changes to This Policy

We may update this Contact Information Policy from time to time to reflect:

• Legal or regulatory updates
• Changes in our business operations
• Improvements to customer communication practices

Any updates will be posted on this page and will become effective immediately upon publication.

How to Contact Us

If you have questions about this Contact Information Policy, need assistance with your order, or wish to submit a privacy request, please contact:

Email: support@rippleonenergy.com

Website: https://rippleonenergy.com

We are here to help and will respond as promptly as possible.

1. Returns

We offer a 30-day hassle-free return and exchange policy.

You may request a return or exchange within 30 days of receiving your order, for any reason.

To be eligible for a return:

• The product must not show signs of severe damage, improper use, or modification
• All original accessories and packaging should be included where possible
• Proof of purchase is required
  

We understand that returns happen — as long as the product is not severely damaged or misused, we’re happy to help.

2. Return Shipping

• The return is due to any issues (e.g., change of mind, wrong item ordered, defective, damaged, or incorrect item), the customer is responsible for return shipping costs

We do not charge any restocking fees.

3. Exchanges

We support product exchanges within the 30-day return period.

If you would like to exchange your item, please contact our support team and we will guide you through the process.

4. Refunds

Once your return is received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 3–5 business days, depending on your payment provider.

5. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

• Please check your bank or payment account again
  
• Contact your credit card provider, as processing times may vary
  
• Contact your bank for further details
  

If you still need assistance, feel free to reach out to us at support@rippleonenergy.com.

6. Return Process

To ensure a smooth return process, please contact us before sending back any item.

📧 Email: support@rippleonenergy.com

Our team will provide the correct return instructions and address.

1. Our Warranty Commitment

At RIPPLEON Energy, we stand behind the quality and durability of our products.

All RIPPLEON EV chargers come with a 5-year limited warranty from the date of original purchase, giving you long-term peace of mind.

2. What’s Covered

This warranty covers any defects in materials or workmanship under normal residential use.

If your product experiences a covered issue during the warranty period, we will — at no additional cost — provide:

• Repair
  
• Replacement
  
• Or a suitable solution based on the situation
  

3. What’s Not Covered

To keep things fair, this warranty does not cover:

• Damage caused by improper installation, misuse, or neglect
  
• Unauthorized modifications or repairs
  
• Normal wear and cosmetic damage that does not affect functionality
  
• Damage caused by external factors (e.g., accidents, extreme conditions, natural events)
  
• Products purchased from unauthorized sellers
  

4. How to Make a Warranty Claim

We’ve made the process simple:

1. Contact us at support@rippleonenergy.com
2. Provide your order details and a brief description of the issue
   
3. Our support team will guide you through the next steps
   

We aim to respond quickly and resolve issues as efficiently as possible.

5. Important Notes

• Proof of purchase is required for all warranty claims
  
• Please contact us before returning any product to ensure proper handling
  
• Warranty solutions will be provided based on the specific case
  

6. Our Promise

We’re committed to making your ownership experience worry-free.

If anything doesn’t meet expectations, our team is here to make it right.

Effective Date: December 2023 

Last Updated: October 2025

This Safety & Compliance Statement explains the safety standards and regulatory requirements applicable to RIPPLEON products, including our Level 2 smart EV chargers (“Products”), available at https://rippleonenergy.com

Our commitment is to ensure a safe, reliable, and compliant charging experience for all users.

Product Safety Compliance

RIPPLEON Products are evaluated for compliance with relevant U.S. safety standards and guidelines.

Our chargers are designed to support compliance with:

• NEC (National Electrical Code) installation requirements
• Safety functions including:Overcurrent protectionOvervoltage and undervoltage protectionGround fault and leakage protectionOverheat monitoringSurge protectionEmergency shutoff mechanisms

⚠ Product installation must follow local and national electrical regulations.

Technical & Electrical Requirements

To ensure safe operation:

• A licensed electrician is recommended for installation
• The circuit must match the model rating (40A plug-in, 48A hardwired)
• A properly grounded connection is mandatory
• Dedicated circuits are highly recommended

Failure to comply with installation requirements may result in personal injury, fire hazards, or product malfunction.

Environmental Ratings

RIPPLEON chargers are built for durability with appropriate enclosure protection ratings to resist:

• Rain and moisture
• Dust and outdoor contaminants
• Operating temperatures from -22°F to 122°F

Always ensure:

• Charging handle and contacts remain clean
• The unit is installed away from direct flooding or standing water

RF & Digital Compliance

RIPPLEON smart products include wireless connectivity components. These components are designed to meet applicable U.S. radio frequency compliance requirements.

⚠ Do not modify or tamper with internal wireless modules.

Certification Status

Applicable certifications and listings will be displayed on:

• The product label
• Packaging
• Official documentation
• Our website
• Certifications may vary by model. Always verify marking on the product label.

Responsible Use & Limitations

You must:

• Only operate EV charging equipment with compatible vehicles
• Maintain the charging cable and connector in safe condition
• Avoid extension cords or power strips for charging
• Avoid extreme heat or flammable environments

RIPPLEON is not responsible for damages or injury caused by:

• Unauthorized modification
• Non-compliant installation
• Use outside intended residential charging environments

Compliance Updates

Safety and compliance requirements may evolve due to:

• Regulatory changes
• Product updates
• Component enhancements

We will update this Statement as necessary to reflect compliance status.

Questions & Contact

For compliance information or product safety support, contact:

📧 support@rippleonenergy.com

🌐 https://rippleonenergy.com

Effective Date: December 2023 

Last Updated: October 2025

Welcome to RIPPLEON. By accessing or using our website located at https://rippleonenergy.com (the “Site”), our mobile applications, or any related products and services (collectively, the “Services”), you agree to be bound by the following Terms of Service (the “Terms”).

If you do not agree to these Terms, you must stop using the Services immediately.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (“you” or “User”) and RIPPLEON (“we,” “our,” or “us”).
We may update or modify these Terms at any time. Updates will be posted on this page with the revised Effective Date. Continued use of the Services constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent that you meet this requirement and have the legal authority to enter these Terms.

3. Product Use and Safety

Our products must be used only for their intended purpose. Improper installation, unauthorized modifications, or operation beyond specified limits may cause damage or create safety risks.

You agree to:

• Follow all installation instructions, including those requiring a licensed electrician
• Comply with national and local electrical codes
• Avoid modification, misuse, or hazardous applications

We are not responsible for damages arising from failure to follow safety guidelines.

4. Account and App Responsibilities

You may be required to create an account to access our smart features. You are responsible for:

• Ensuring the accuracy of information provided
• Maintaining confidentiality of login credentials
• All activity conducted under your account

We reserve the right to suspend or terminate accounts for suspicious or unauthorized use.

5. Intellectual Property

All content appearing on the Services—including software, images, text, product design, trademarks, and other materials—is owned or licensed by RIPPLEON and protected by applicable laws.

You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.

6. Pricing, Orders & Payments

All pricing is listed in U.S. Dollars (USD) unless stated otherwise.
We reserve the right to modify pricing, product offerings, or promotional details at any time.

We may refuse or cancel orders for reasons including:

• Product availability
• Errors in pricing or product information
• Fraud prevention or verification concerns

7. Shipping, Returns & Warranty

Shipment processing times and methods are governed by our Shipping Policy.
Return eligibility and procedures are governed by our Return & Refund Policy.
Warranty coverage is governed by our Warranty & Claim Policy.

These policies form part of these Terms and may be reviewed on our Site.

8. Third-Party Links & Services

The Services may contain links to websites or services not controlled by us.
We are not responsible for any content, policies, or practices of third-party sites and you access them at your own risk.

9. User Conduct

You agree not to engage in behaviors that:

• Interfere with or disrupt the Site or Services
• Attempt to access systems or data without authorization
• Misrepresent your identity or affiliation
• Use the product in violation of safety standards or legal regulations

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind except as explicitly stated in the applicable Warranty Policy.

We do not guarantee that:

• The Services will be uninterrupted or error-free
• Data will not be lost or corrupted
• Mobile app connectivity or network availability will always be accessible

11. Limitation of Liability

To the maximum extent permitted by U.S. law:

RIPPLEON shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, goodwill, or business opportunities
• Damages resulting from installation outside of code requirements or unauthorized repairs

Our aggregate liability shall not exceed the purchase price paid for the affected product or service.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

12. Indemnification

You agree to indemnify and hold RIPPLEON harmless from any claims, damages, liabilities, and expenses arising from:

• Your misuse of the product
• Violation of these Terms
• Breach of safety or installation requirements

13. Governing Law & Dispute Resolution

These Terms and any disputes arising out of or relating to them shall be governed by the laws of the State of Delaware, without consideration of its conflict-of-law rules.

Binding Arbitration
All disputes shall first be resolved via binding arbitration in the United States.
Users waive the right to initiate class action litigation.

14. Termination

We may suspend or terminate your access to the Services at any time for violations of these Terms or misuse of the Products.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions regarding these Terms, you may contact us at:

📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com

Effective Date: December 2023 

Last Updated: October 2025

This Privacy Policy explains how RIPPLEON (“we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit https://rippleonenergy.com (the “Site”), use our mobile applications, or interact with our products and services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely by third-party payment providers)
• Account login details
• Support inquiries, feedback, and reviews

1.2 Automatically Collected Information

Including through cookies and similar technologies:

• Device information (browser type, OS, device model)
• IP address and approximate location
• Usage data (pages visited, click behavior, time spent)

1.3 Product & App Data (If Applicable)

When using our smart EV chargers:

• Charging status and session logs
• Energy usage and current settings
• Connectivity information (WiFi network name, signal status)
• We do not store or access credit card data.
• We do not track precise GPS location.

2. How We Use Your Information

We use collected information to:

• Provide and maintain our Services
• Process orders and payments
• Enable charging control and features within the app
• Monitor product performance and safety
• Communicate service updates and customer support
• Improve website functionality and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

We will only process personal information where permitted by applicable law.

3. Sharing of Information

We may share your information only with:

• Service providers assisting operations
  (e.g., payment processing, logistics, analytics, cloud storage)
• Authorized installers or customer support partners
• Legal authorities, if required by law or safety concern

We do not sell personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tools to enhance user experience. You may control cookie settings through your browser, but disabling them may affect functionality.

Details are provided in our Cookie & Tracking Policy.

5. Third-Party Services

Our Services may link to external sites or applications not operated by us. We are not responsible for third-party privacy practices. Please review their policies before sharing information.

6. Data Security

We apply commercially reasonable technical and organizational measures to protect data from:

• Loss or theft
• Unauthorized access
• Modification or disclosure

No method of transmission is 100% secure, but we continuously improve and update security practices.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide Services
• Fulfill legal or tax requirements
• Resolve disputes

When no longer required, data will be securely deleted or anonymized.

8. Children’s Privacy

Our Services are not intended for children under 18 years of age.
We do not knowingly collect information from minors.

If a child has provided personal information, please contact us and we will promptly remove it.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your personal information
• Request corrections or deletion
• Opt-out of marketing communications
• Withdraw consent where applicable

To submit privacy requests, contact us via email below.

10. International Data Transfers

For users located outside the United States, your information may be stored or processed in the United States.

By using the Services, you consent to the transfer of your information to the U.S. in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Operational changes
• Legal or regulatory updates
• Product enhancements

Any changes become effective upon posting a revised version on the Site.

12. Contact Us

For questions, privacy requests, or concerns, please contact:

📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com

Effective Date: December 2023 

Last Updated: October 2025

This Cookie & Tracking Policy explains how RIPPLEON (“we,” “our,” or “us”) uses cookies and similar technologies when you visit https://rippleonenergy.com (the “Site”) or interact with our Services.

By continuing to browse or use the Site, you consent to our use of cookies in accordance with this Policy.

1. What Are Cookies?

Cookies are small text files stored on your device to help websites operate efficiently and provide an improved user experience.

Cookies may store information such as:

• Site preferences
• Login and authentication status
• Browsing behavior
• Device and browser information

2. Types of Cookies We Use

We use several categories of cookies on our Site:

Strictly Necessary Cookies
These cookies enable essential functions such as security, checkout processing, and site navigation.

Performance Cookies
These cookies measure how the Site is used in order to help us improve overall functionality.

Functional Cookies
These cookies store your preferences so we can provide a more personalized browsing experience.

Analytics & Tracking Cookies
These cookies help us understand user behavior and evaluate the performance of our content.

Advertising Cookies
These cookies may be used in the future to tailor marketing and advertising based on your interests.

You may disable non-essential cookies through your browser settings at any time.

3. Tracking Technologies

We may use web beacons, pixels, or tags alongside cookies to:

• Gather analytics data
• Track conversion events
• Deliver personalized content

Third-party partners (e.g., analytics providers) may place cookies according to their own privacy policies.

4. How We Use Cookies

We use cookies to:

• Ensure secure and reliable Site functionality
• Recognize and maintain user logins
• Enhance usability and shopping experience
• Monitor traffic patterns and Site performance
• Improve marketing relevance (when enabled)

We do not store sensitive personal data in cookies.

5. Managing Cookie Preferences

You may choose to:

• Adjust cookie settings in your browser
• Block cookies entirely
• Delete cookies stored on your device

However, blocking certain cookies may limit Site functionality (e.g., checkout performance).

Most browsers provide instructions under:

Settings → Privacy & Security → Cookies and Site Data

6. Third-Party Cookies

Our Site may use third-party analytic or advertising services such as:

• Google Analytics
• Meta Pixel
• Other performance tracking tools

These providers may independently collect information and operate under their own privacy policies.

• We do not control third-party cookie use.

7. Changes to This Policy

We may update or revise this Cookie & Tracking Policy periodically to reflect:

• Regulatory changes
• Service improvements
• Updates to technology

The revised version becomes effective once posted on this page.

8. Contact Us

If you have any questions or cookie-related requests, please contact us:

📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com

1. Ownership of Content

All content and materials on RIPPLEON Energy’s website, mobile application, and affiliated digital platforms — including but not limited to text, graphics, logos, icons, images, videos, audio assets, software, layouts, product designs, and any other proprietary elements — are the exclusive property of RIPPLEON Energy or its licensors.

Such materials are protected under international copyright, trademark, design, and other applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, transmitted, publicly displayed, or exploited for any commercial purpose without prior written authorization from RIPPLEON Energy.

2. Trademarks

All trademarks, service marks, trade names, product names, logos, and brand identifiers displayed on RIPPLEON Energy’s platforms are the property of RIPPLEON Energy or their respective owners.
Any unauthorized use, imitation, modification, or reproduction of these marks is strictly prohibited and may constitute a violation of trademark laws.

3. Software and Technology

Any software, firmware, or digital technology provided as part of RIPPLEON Energy’s products or services remains the intellectual property of RIPPLEON Energy or its licensors.

Users are granted a limited, non-exclusive, non-transferable, revocable license to use such software solely as necessary for operating the associated product as intended.

You may not:

• Reverse-engineer, decompile, or disassemble the software
• Modify or create derivative works
• Attempt to extract source code or bypass digital protections

4. User-Generated Content

Any feedback, submissions, suggestions, reviews, images, or other materials provided voluntarily to RIPPLEON Energy (“User Content”) are considered non-confidential.

By submitting User Content, you grant RIPPLEON Energy a worldwide, perpetual, irrevocable, transferable, royalty-free license to use, reproduce, adapt, publish, distribute, display, and otherwise exploit such content for any purpose, without obligation of notice, approval, compensation, or attribution to you.

5. Infringement Reporting and Enforcement

RIPPLEON Energy respects and protects the intellectual property rights of others.
If you believe that material on any RIPPLEON Energy platform infringes your intellectual property, please contact us at support@rippleonenergy.com and provide:

• Identification of the copyrighted or trademarked work claimed to be infringed
• Location/URL of the material alleged to be infringing
• Your full contact information
• A good-faith statement declaring that the use is not authorized
• A statement, under penalty of perjury, that the information provided is accurate and you are authorized to act on behalf of the rights holder

RIPPLEON Energy will review and respond appropriately in accordance with applicable laws.

6. Reservation of Rights

All intellectual property rights not expressly granted in this Policy are reserved by RIPPLEON Energy.
No license or right is granted to any user unless explicitly stated herein or authorized in writing by RIPPLEON Energy.

7. Policy Updates

RIPPLEON Energy may update or amend this Intellectual Property Rights Policy at any time to reflect legal, technological, or business changes.
We recommend reviewing this page periodically to ensure you are familiar with the most current version.

Contact

For any questions relating to intellectual property matters, please contact:
📧 support@rippleonenergy.com