Effective Date: December 2023
Last Updated: October 2025
Thank you for choosing RIPPLEON Energy.
This Shipping Policy explains how we process and deliver your order placed on https://rippleonenergy.com (“Site”).
We currently ship within the United States.
At this time, we do not offer international shipping, including U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands.
All orders are typically processed within 1 business day after payment confirmation.
During peak periods (such as promotions, holidays, or high demand), processing may take slightly longer, but we always work to ship orders as quickly as possible.
We aim to deliver your order as quickly and reliably as possible.
Once shipped, estimated delivery time is:
1–3 business days (average delivery window)
We work with trusted carriers such as UPS, USPS, FedEx, and other regional logistics partners to ensure fast and secure delivery.
Delivery times may vary slightly depending on location, carrier routes, or unforeseen delays.
Shipping fees (if applicable) will be clearly displayed at checkout before payment.
We may offer free shipping promotions from time to time.
Once your order has been shipped, you will receive a confirmation email including:
You can monitor your shipment status at any time.
Please ensure your shipping information is complete and accurate at checkout.
We are not responsible for delays or delivery issues caused by:
If a package is returned due to address issues, re-shipping fees may apply.
If your order arrives damaged or appears to be lost, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
We will assist you in coordinating with the carrier to resolve the issue as quickly as possible.
In some cases, orders containing multiple items may be shipped separately depending on inventory availability.
Each shipment will include its own tracking information.
If you have any questions about your shipment, feel free to reach out:
📧 support@rippleonenergy.com
We’re happy to help.
We are committed to providing transparent and accessible contact details so that customers can reach us for questions regarding orders, support, privacy requests, or general inquiries. This Contact Information Policy outlines how our contact details are used within our Shopify store and how you may communicate with us.
For all inquiries related to orders, customer service, warranty, returns, or product support, you may contact us at:
RIPPLEON Energy Support Team Email: support@rippleonenergy.com
Website: https://rippleonenergy.com/pages/contact
If you reach out regarding an existing order, please include your order number so we can assist you promptly.
The contact information you provide during checkout (such as your name, email address, phone number, and shipping/billing address) is used solely for purposes including:
We do not use your contact information for marketing without your explicit consent. You may unsubscribe from marketing communications at any time.
For customers located in the European Union or the United Kingdom, we comply with GDPR transparency requirements, which include:
Privacy requests may be submitted via: support@rippleonenergy.com
We will respond within the timeframes required by applicable data-protection laws.
We take reasonable administrative, technical, and physical measures to protect the contact information you provide. For full details on how we collect, use, and safeguard your personal data, please refer to our Privacy Policy:
https://rippleonenergy.com/pages/terms-policy
We may update this Contact Information Policy from time to time to reflect:
Any updates will be posted on this page and will become effective immediately upon publication.
If you have questions about this Contact Information Policy, need assistance with your order, or wish to submit a privacy request, please contact:
Email: support@rippleonenergy.com
Website: https://rippleonenergy.com
We are here to help and will respond as promptly as possible.
We offer a 30-day hassle-free return and exchange policy.
You may request a return or exchange within 30 days of receiving your order, for any reason.
To be eligible for a return:
We understand that returns happen — as long as the product is not severely damaged or misused, we’re happy to help.
We do not charge any restocking fees.
We support product exchanges within the 30-day return period.
If you would like to exchange your item, please contact our support team and we will guide you through the process.
Once your return is received and inspected, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method within 3–5 business days, depending on your payment provider.
If you haven’t received your refund after the expected timeframe:
If you still need assistance, feel free to reach out to us at support@rippleonenergy.com.
To ensure a smooth return process, please contact us before sending back any item.
📧 Email: support@rippleonenergy.com
Our team will provide the correct return instructions and address.
At RIPPLEON Energy, we stand behind the quality and durability of our products.
All RIPPLEON EV chargers come with a 5-year limited warranty from the date of original purchase, giving you long-term peace of mind.
This warranty covers any defects in materials or workmanship under normal residential use.
If your product experiences a covered issue during the warranty period, we will — at no additional cost — provide:
To keep things fair, this warranty does not cover:
We’ve made the process simple:
We aim to respond quickly and resolve issues as efficiently as possible.
We’re committed to making your ownership experience worry-free.
If anything doesn’t meet expectations, our team is here to make it right.
Effective Date: December 2023
Last Updated: October 2025
This Safety & Compliance Statement explains the safety standards and regulatory requirements applicable to RIPPLEON products, including our Level 2 smart EV chargers (“Products”), available at https://rippleonenergy.com
Our commitment is to ensure a safe, reliable, and compliant charging experience for all users.
RIPPLEON Products are evaluated for compliance with relevant U.S. safety standards and guidelines.
Our chargers are designed to support compliance with:
⚠ Product installation must follow local and national electrical regulations.
To ensure safe operation:
Failure to comply with installation requirements may result in personal injury, fire hazards, or product malfunction.
RIPPLEON chargers are built for durability with appropriate enclosure protection ratings to resist:
Always ensure:
RIPPLEON smart products include wireless connectivity components. These components are designed to meet applicable U.S. radio frequency compliance requirements.
⚠ Do not modify or tamper with internal wireless modules.
Applicable certifications and listings will be displayed on:
You must:
RIPPLEON is not responsible for damages or injury caused by:
Safety and compliance requirements may evolve due to:
We will update this Statement as necessary to reflect compliance status.
For compliance information or product safety support, contact:
📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com
Effective Date: December 2023
Last Updated: October 2025
Welcome to RIPPLEON. By accessing or using our website located at https://rippleonenergy.com (the “Site”), our mobile applications, or any related products and services (collectively, the “Services”), you agree to be bound by the following Terms of Service (the “Terms”).
If you do not agree to these Terms, you must stop using the Services immediately.
These Terms constitute a legally binding agreement between you (“you” or “User”) and RIPPLEON (“we,” “our,” or “us”).
We may update or modify these Terms at any time. Updates will be posted on this page with the revised Effective Date. Continued use of the Services constitutes acceptance of the updated Terms.
You must be at least 18 years old to use the Services. By using the Services, you represent that you meet this requirement and have the legal authority to enter these Terms.
Our products must be used only for their intended purpose. Improper installation, unauthorized modifications, or operation beyond specified limits may cause damage or create safety risks.
You agree to:
We are not responsible for damages arising from failure to follow safety guidelines.
You may be required to create an account to access our smart features. You are responsible for:
We reserve the right to suspend or terminate accounts for suspicious or unauthorized use.
All content appearing on the Services—including software, images, text, product design, trademarks, and other materials—is owned or licensed by RIPPLEON and protected by applicable laws.
You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.
All pricing is listed in U.S. Dollars (USD) unless stated otherwise.
We reserve the right to modify pricing, product offerings, or promotional details at any time.
We may refuse or cancel orders for reasons including:
Shipment processing times and methods are governed by our Shipping Policy.
Return eligibility and procedures are governed by our Return & Refund Policy.
Warranty coverage is governed by our Warranty & Claim Policy.
These policies form part of these Terms and may be reviewed on our Site.
The Services may contain links to websites or services not controlled by us.
We are not responsible for any content, policies, or practices of third-party sites and you access them at your own risk.
You agree not to engage in behaviors that:
To the fullest extent permitted by applicable law, the Services and products are provided “AS IS” and “AS AVAILABLE,” without warranties of any kind except as explicitly stated in the applicable Warranty Policy.
We do not guarantee that:
To the maximum extent permitted by U.S. law:
RIPPLEON shall not be liable for:
Our aggregate liability shall not exceed the purchase price paid for the affected product or service.
Some jurisdictions do not allow certain limitations, so these may not apply to you.
You agree to indemnify and hold RIPPLEON harmless from any claims, damages, liabilities, and expenses arising from:
These Terms and any disputes arising out of or relating to them shall be governed by the laws of the State of Delaware, without consideration of its conflict-of-law rules.
Binding Arbitration
All disputes shall first be resolved via binding arbitration in the United States.
Users waive the right to initiate class action litigation.
We may suspend or terminate your access to the Services at any time for violations of these Terms or misuse of the Products.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
If you have any questions regarding these Terms, you may contact us at:
📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com
Effective Date: December 2023
Last Updated: October 2025
This Privacy Policy explains how RIPPLEON (“we,” “our,” or “us”) collects, uses, shares, and protects personal information when you visit https://rippleonenergy.com (the “Site”), use our mobile applications, or interact with our products and services (collectively, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
Including through cookies and similar technologies:
When using our smart EV chargers:
We use collected information to:
We will only process personal information where permitted by applicable law.
We may share your information only with:
We do not sell personal information.
We use cookies and similar tools to enhance user experience. You may control cookie settings through your browser, but disabling them may affect functionality.
Details are provided in our Cookie & Tracking Policy.
Our Services may link to external sites or applications not operated by us. We are not responsible for third-party privacy practices. Please review their policies before sharing information.
We apply commercially reasonable technical and organizational measures to protect data from:
No method of transmission is 100% secure, but we continuously improve and update security practices.
We retain personal information only as long as necessary to:
When no longer required, data will be securely deleted or anonymized.
Our Services are not intended for children under 18 years of age.
We do not knowingly collect information from minors.
If a child has provided personal information, please contact us and we will promptly remove it.
Depending on your jurisdiction, you may have the right to:
To submit privacy requests, contact us via email below.
For users located outside the United States, your information may be stored or processed in the United States.
By using the Services, you consent to the transfer of your information to the U.S. in accordance with this Privacy Policy.
We may update this Privacy Policy to reflect:
Any changes become effective upon posting a revised version on the Site.
For questions, privacy requests, or concerns, please contact:
📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com
Effective Date: December 2023
Last Updated: October 2025
This Cookie & Tracking Policy explains how RIPPLEON (“we,” “our,” or “us”) uses cookies and similar technologies when you visit https://rippleonenergy.com (the “Site”) or interact with our Services.
By continuing to browse or use the Site, you consent to our use of cookies in accordance with this Policy.
Cookies are small text files stored on your device to help websites operate efficiently and provide an improved user experience.
Cookies may store information such as:
We use several categories of cookies on our Site:
Strictly Necessary Cookies
These cookies enable essential functions such as security, checkout processing, and site navigation.
Performance Cookies
These cookies measure how the Site is used in order to help us improve overall functionality.
Functional Cookies
These cookies store your preferences so we can provide a more personalized browsing experience.
Analytics & Tracking Cookies
These cookies help us understand user behavior and evaluate the performance of our content.
Advertising Cookies
These cookies may be used in the future to tailor marketing and advertising based on your interests.
You may disable non-essential cookies through your browser settings at any time.
We may use web beacons, pixels, or tags alongside cookies to:
Third-party partners (e.g., analytics providers) may place cookies according to their own privacy policies.
We use cookies to:
We do not store sensitive personal data in cookies.
You may choose to:
However, blocking certain cookies may limit Site functionality (e.g., checkout performance).
Most browsers provide instructions under:
Settings → Privacy & Security → Cookies and Site Data
Our Site may use third-party analytic or advertising services such as:
These providers may independently collect information and operate under their own privacy policies.
We may update or revise this Cookie & Tracking Policy periodically to reflect:
The revised version becomes effective once posted on this page.
If you have any questions or cookie-related requests, please contact us:
📧 support@rippleonenergy.com
🌐 https://rippleonenergy.com
All content and materials on RIPPLEON Energy’s website, mobile application, and affiliated digital platforms — including but not limited to text, graphics, logos, icons, images, videos, audio assets, software, layouts, product designs, and any other proprietary elements — are the exclusive property of RIPPLEON Energy or its licensors.
Such materials are protected under international copyright, trademark, design, and other applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, transmitted, publicly displayed, or exploited for any commercial purpose without prior written authorization from RIPPLEON Energy.
All trademarks, service marks, trade names, product names, logos, and brand identifiers displayed on RIPPLEON Energy’s platforms are the property of RIPPLEON Energy or their respective owners.
Any unauthorized use, imitation, modification, or reproduction of these marks is strictly prohibited and may constitute a violation of trademark laws.
Any software, firmware, or digital technology provided as part of RIPPLEON Energy’s products or services remains the intellectual property of RIPPLEON Energy or its licensors.
Users are granted a limited, non-exclusive, non-transferable, revocable license to use such software solely as necessary for operating the associated product as intended.
You may not:
Any feedback, submissions, suggestions, reviews, images, or other materials provided voluntarily to RIPPLEON Energy (“User Content”) are considered non-confidential.
By submitting User Content, you grant RIPPLEON Energy a worldwide, perpetual, irrevocable, transferable, royalty-free license to use, reproduce, adapt, publish, distribute, display, and otherwise exploit such content for any purpose, without obligation of notice, approval, compensation, or attribution to you.
RIPPLEON Energy respects and protects the intellectual property rights of others.
If you believe that material on any RIPPLEON Energy platform infringes your intellectual property, please contact us at support@rippleonenergy.com and provide:
RIPPLEON Energy will review and respond appropriately in accordance with applicable laws.
All intellectual property rights not expressly granted in this Policy are reserved by RIPPLEON Energy.
No license or right is granted to any user unless explicitly stated herein or authorized in writing by RIPPLEON Energy.
RIPPLEON Energy may update or amend this Intellectual Property Rights Policy at any time to reflect legal, technological, or business changes.
We recommend reviewing this page periodically to ensure you are familiar with the most current version.
For any questions relating to intellectual property matters, please contact:
📧 support@rippleonenergy.com
