Orders are usually processed within 1~2 business days after payment is confirmed.

Processing time may be slightly longer during:

• Sales or promotional periods
  
• Public holidays
  
• Unexpected operational delays
  

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your delivery step by step.

After your order ships, delivery typically takes 3–7 business days, depending on:

• Your location
  
• Carrier routing
  
• Weather or seasonal factors
  

While most deliveries arrive on time, occasional delays can happen. If your package seems delayed, feel free to reach out — we’ll gladly check on it for you.

If your tracking information shows “delivered” but you haven’t received your package, please contact us within 7 days.
We’ll work with the carrier to investigate the delivery and assist you with the next steps.

All RippleOn orders are shipped from within the United States.

We work with trusted carriers such as UPS, USPS, and FedEx to make sure your order arrives safely and reliably.

Shipping from U.S. warehouses allows us to:

• Reduce delivery time
  
• Provide more accurate tracking
  
• Offer better post-delivery support
  

Carrier selection may vary depending on your location and order details.

Yes. We accept eligible returns within 30 days of delivery.

To qualify for a return:

• The product must be unused
  
• All original packaging and accessories must be included
  
• The item must be purchased directly from the RippleOn website
  

Please contact us before sending anything back so we can provide the correct instructions and return address.

Return shipping responsibility depends on the reason for the return:

• If the return is due to a RippleOn issue (defective, damaged, or incorrect item), we cover the return shipping
  
• If the return is for personal reasons (change of mind, incorrect purchase), return shipping costs are the customer’s responsibility
  

We do not charge restocking fees.

If your return meets our eligibility requirements, a full refund may be issued.

Refunds are reviewed on a case-by-case basis to ensure everything is handled fairly and accurately.

If you’re unsure whether your situation qualifies, feel free to contact us — we’re happy to review it with you.

Yes. RippleOn chargers come with a 3-year limited warranty.

This warranty covers manufacturing defects under normal residential use. It does not cover damage caused by improper installation, misuse, or unauthorized modifications.

If you experience an issue, simply contact our support team — we’ll guide you through the next steps.

If your RippleOn charger experiences an issue during normal use, it is covered under our limited warranty.

Please contact our support team with your order number and a description of the issue.
We’ll help troubleshoot the problem and, if necessary, guide you through repair or replacement options.

Yes. RippleOn chargers are designed to work with all major electricvehicles sold in the U.S., including Tesla and non-Tesla EVs.

Yes. RippleOn chargers are designed for both indoor and outdoor use.

They feature a weather-resistant IP65 enclosure, making them suitable for rain, snow, dust, and year-round outdoor conditions.

For safety and reliability, RippleOn chargers are certified and compliant with:

• UL safety standards
  
• ENERGY STAR® efficiency requirements
  
• FCC communication regulations
  

Proper installation in accordance with local electrical codes is always recommended.

You can continue by choosing Chat with us or Send us a ticket in this chatbot. You may also contact us via email or WhatsApp if you prefer.

For order-related questions, please include your order number.

If your RippleOn charger experiences an issue during normal use, it is covered under our limited warranty.

Please contact our support team with your order number and a description of the issue.
We’ll help troubleshoot the problem and, if necessary, guide you through repair or replacement options.

Yes. RippleOn offers a structured upgrade program for eligible customers when newer-generation products become available.

Eligibility depends on:

• Length of ownership
  
• Product condition
  
• Availability of upgrade programs at the time of request
  

This program is designed to support long-term ownership, not as a short-term discount. For details about this program, you can check more information here.

Yes. RippleOn Rewards is free to join and designed to reward everyday charging and community participation.

You can earn points through regular charging, special occasions, and simple community actions like sharing your setup or referring friends. Points can be redeemed on the official RippleOn website for store credits, cash rebates, and RippleOn products or accessories.

There are no membership fees or hidden costs — just our way of saying thank you for charging with RippleOn.

Points remain active as long as your account records at least one charging session within 12 months.

If an account becomes inactive, we’ll always send a reminder email before any points expire.

Installation requirements depend on the setup you choose.
For plug-in installations, many customers can install the charger themselves if a compatible outlet is already available.
For hardwired installations, or if you’re upgrading electrical components, we strongly recommend using alicensed electrician to ensure safety and compliance with local electrical codes.

Most standard residential electrical systems in the United States can support RippleOn chargers.
However, your specific setup (such as breaker size, wiring condition, and available capacity) may affect installation.
If you’re unsure, we recommend checking with a licensed electrician or contacting our support team before purchasing.

In many cases, RippleOn chargers can be installed in apartments or rental properties.
However, installation requirements and permissions vary depending on the property and local regulations.
We recommend confirming approval with your property owner or management company before installation.